We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@wjfragranceboutique.com. Please note that returns will need to be sent to the following address:
W&J Fragrance Boutique
656 Haleigh Woods Court
Blacklick, OH 43004
United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@wjfragranceboutique.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Exceptions – W&J Fragrance Boutique
The following items are not eligible for return, refund, or exchange:
• Opened, used, or tested fragrances
• Items with broken factory seal or removed protective wrapping
• Products not in original condition or packaging
• Items damaged by misuse, neglect, or improper handling
• Clearance, final sale, or discounted items marked as non-returnable
• Gift cards
• Items returned without prior approval
For hygiene and authenticity reasons, fragrances cannot be returned once opened or used.
We only accept returns for unopened, unused items in original packaging within the approved return period.
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery with photos as proof.
W&J Fragrance Boutique reserves the right to refuse any return that does not meet our return policy conditions.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at conay86@hotmail.com.
Refund Policy – W&J Fragrance Boutique
We want you to be fully satisfied with your purchase. If you are not satisfied, you may request a return within 14 days of receiving your order.
To be eligible for a return:
• Item must be unused and in original packaging
• Item must be in the same condition as received
• Proof of purchase is required
Non-returnable items:
• Opened or used fragrances
• Clearance or final sale items
If your return is approved, a refund will be issued to your original payment method within 5–10 business days.
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
If you receive a damaged or wrong item, please contact us within 48 hours of delivery.
Contact us at:
support@wjfragranceboutique.com
